Rolle and Gua Sha Set

1. Cleanse your face to remove any makeup or impurities.
2. Apply the BIO Collagen Maske evenly and let it sit for 15-20 minutes.
3. Remove and gently massage the remaining serum into your skin for maximum absorption.

We kindly request that you allow us 1-3 business days to process your order before it

can be shipped out. It's important to note that this processing time is separate from the

shipping time. Therefore, the total time it will take for you to receive your order will be the

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processing time plus the shipping time

Additionally, please be aware that we ship orders exclusively on business days (Monday

through Friday). Any orders placed over the weekend or during public holidays will be

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processed on the following business day

Shipping time 6-12 Business day Worldwide

When you place an order with Riona, we partner with reliable courier companies to

ensure that your order is delivered to you on time and in good condition. Once your

order has been shipped, we will send you a shipping confirmation email that contains a

.tracking link. You can use this link to track the delivery of your package

we are committed to providing you with high-quality products and exceptional customer

service. We want you to be completely satisfied with your purchase, and we offer a

30-day guarantee to ensure your happiness. If you are not satisfied with your purchase

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours

of placing the order. After this timeframe, we may not be able to accommodate your

request as the order will have already entered the processing phase. If you do cancel

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your order within 24 hours, we will process your refund within 10 business days

Returns and Refunds

We offer a 30-day return policy for unused items that are returned in their original

packaging. However, we do not issue refunds for items that have been used, worn, or

damaged through normal use or misuse. If you return an item that is not approved by our

team, without a valid reason, or is outside of the 30-day window, we reserve the right to

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charge a restocking fee of up to 25% of the purchase price

T o initiate a return, please email us within 30 days of delivery and

provide your order number and reason for the return. All returns must be approved by

our team before shipping the product back to us. Items must be returned in their original

packaging and in unused condition. Please include your order number and shipping

name in your return package to help us quickly process your return. Customers are

responsible for return shipping costs, unless the item was damaged upon receipt. We do

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not reimburse shipping costs

Upon receipt of your return, it may take up to 10 business days for us to inspect your

item/s. After we confirm that all returned items are in good condition, please allow up to40 business days from the date we confirm your refund to process. If you do not receive

your refund after we have confirmed it has been processed and successfully refunded,

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please contact your financial institution

We do not issue refunds for items that have been used, worn, or damaged through

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normal use or misuse

Please note that customers are responsible for any fees associated with foreign

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currency transactions or exchange rates

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We

consider an item damaged if it has a defect or if the product is physically broken.

Damaged packaging that occurred during shipping such as dented boxes, etc. with a

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product in good condition is not considered damage

If your item arrives damaged, please let us know within 48 hours of delivery. T o report a

damaged item, please email us and include a clear photo of the

damage. We will determine if you are eligible for a replacement at no cost to you. We do

not refund, replace, nor accept returns for items damaged through normal use, wear and

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tear, or misuse

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible

for any shipping or delivery delays that are outside of our control, including those caused

by the courier, customs, or other factors and issues that may occur during shipping. Ifyou experience any problems with your delivery, please contact the courier directly for

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assistance. We are not responsible for any lost, stolen, or delayed packages

Fraud Prevention

T o protect against fraudulent activity, we verify all billing and shipping addresses to

ensure they match the information on file with the payment processor. We also monitor

all transactions for suspicious activity and may request additional information from the

customer to verify the transaction. If we suspect fraudulent activity, we reserve the right

.to cancel the transaction and notify the customer